Return and Refund Policy

RETURNS

 

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Purchases should be returned within 14 days to receive an exchange or store credit refund. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All Prices are listed in Canadian Dollars.

 

Several types of goods are exempt from being returned. Such as:

* Gift cards

* Any item not in its original condition, is damaged or missing parts for reasons not due to error on the part of Sleeping Turtle Naturals

* Lip Balms Bases

* Personal and  Pet Care Products with broken seals

A $10 CDN re-stocking fee will be deducted from the refund amount on all returned items and approved for a refund of store credit.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a store credit will automatically be applied to your account. If you do not have an account, a store credit coupon will be issued within 5 business days after receiving the returned item.

 

Late or Missing Refunds

First check all of you inboxes including Junk box for the missing store credit coupon. Please contact us at info@sleepingturtlenaturals.com if you have not received your coupon.

 

Sale Items

Only regular priced items may be refunded in the form of store credit, unfortunately sale items are not refunded.

 

Exchanges

We only replace items if they are defective or damaged.  To exchange for similar items, contact us at info@sleepingturtlenaturals.com.

Coupons and Discounts

 

Coupons, promotional codes and discounts are valid throughout the promotional period. Limit one coupon per customer. Only one Promotion code can be applied per order. Discount applies to STN products and will be applied to product subtotal, and will not apply to shipping, handling, or tax. Additional charges may apply for shipping, tax, processing unless otherwise noted. Discount will not be applied to any previous transactions and cannot be combined with any other promotional offer. STN may change, modify, or cancel this promotion at any time without notice.

Shipping

Shipping within Canada

* Free Shipping on Orders over $100 is only applicable to shipments within Canada and USA

* Shipping costs are non-refundable. Items are shipped via Canada Post and UPS. The transit time varies based on the destination location. This cannot be guaranteed except for express and same-day shipping (valid within the Greater Toronto Area Only).

* Sleeping Turtle Naturals is not responsible for damages that occur during shipping. Sleeping Turtle Naturals will do our best to ensure that the product is protected for transit.

* Same day shipping if only available to customers located within the Greater Toronto Area for purchases completed before 12:00 pm for in-stock items. Packages are guaranteed to be delivered before 8:00 pm same day.

Cities considered within the Greater Toronto Area are Mississauga, Brampton, North York, Toronto, Scarborough

* The Same-Day and express delivery are weather dependent. In cases of severe weather packages could be delayed. Sleeping Turtle Naturals is not responsible delay in packages due to severe weather or high volume months (such as November or December) but we will do our best to ensure that the product is shipped within the designated processing time.

*We do not guarantee that we will receive your returned item, so tracking is highly recommended.  

* Customer is responsible for shipping cost of returned items. 

International Shipping

Shipping to the US

* Free Shipping on Orders over $100 is only applicable to shipments within Canada and USA

* Shipping costs are non-refundable. Items are shipped via various shipping companies. The transit time varies based on the destination location. This cannot be guaranteed except for express..

* Sleeping Turtle Naturals is not responsible for damages that occur during shipping. Sleeping Turtle Naturals will do our best to ensure that the product is protected for transit.

* The Same-Day and express delivery are weather dependent. In cases of severe weather packages could be delayed. Sleeping Turtle Naturals is not responsible delay in packages due to severe weather or high volume months (such as November or December) but we will do our best to ensure that the product is shipped within the designated processing time.

*We do not guarantee that we will receive your returned item, so tracking is highly recommended.  

* Customer is responsible for shipping cost of returned items. 

Worldwide Shipping

* Free Shipping on Orders over $200 is only applicable to shipments within Canada and USA

* Shipping costs are non-refundable. Items are shipped via various shipping companies. The transit time varies based on the destination location. This cannot be guaranteed except for express. Express Shipping may not be available in certain countries and locations. 

* Sleeping Turtle Naturals is not responsible for damages that occur during shipping. Sleeping Turtle Naturals will do our best to ensure that the product is protected for transit.

* The Same-Day and express delivery are weather dependent. In cases of severe weather packages could be delayed. Sleeping Turtle Naturals is not responsible delay in packages due to severe weather or high volume months (such as November or December) but we will do our best to ensure that the product is shipped within the designated processing time.

*We do not guarantee that we will receive your returned item, so tracking is highly recommended.  

* Customer is responsible for shipping cost of returned items. 

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